REFUND & RETURN POLICY

Return & Refund Policy

Our 365-Day “Love It or Return It” Guarantee

At SIMPLYBUBBI, your satisfaction is our priority. We proudly offer a 365-day return policy, giving you a full year from the date of delivery to request a return if you're not completely happy with your purchase.

For any return inquiries or concerns, please contact us at support@simplybubbi.com.

Return Eligibility

To qualify for a return, your item must be in its original condition—unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.

  • Change of Mind or Dissatisfaction: Returns for reasons unrelated to product defects (e.g., change of mind) will incur a 20% restocking fee.

  • Product Issues (Damaged, Defective, or Incorrect Items): Returns due to product defects or shipping errors are exempt from restocking fees.

Please note: Returns must be approved prior to sending any items back. Unauthorized returns will not be accepted.

How to Start a Return

  1. Email Us: Contact support@simplybubbi.com with your order number and reason for return.

  2. Approval: Once your return is reviewed and approved, we’ll send return instructions and the appropriate shipping address.

  3. Shipping: Customers are responsible for return shipping costs. You may choose your preferred carrier. We strongly recommend using a trackable service, as we are not liable for lost or damaged return shipments.

  4. Inspection & Refund: After receiving and inspecting your return, we will notify you of the refund status. If approved, your refund will be issued to the original payment method, minus any applicable restocking fees.

Damaged or Defective Items

Please inspect your items immediately upon delivery.

  • Notify Us Within 48 Hours: If your item is defective, damaged, or incorrect, reach out within 48 hours with your order number and clear photos of the issue.

  • Warranty Coverage: Our 365-day warranty covers manufacturing defects only. It does not cover issues caused by normal wear, accidental damage, or misuse.

Shipping & Delivery Issues

  • Incorrect Address: Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect details, a reshipping fee will apply. If a refund is preferred, 20% will be deducted to cover labor and shipping costs.

  • Failed Delivery: If a package is undeliverable due to absence or refusal, return shipping and any duties will be deducted from your refund.

  • Lost or Stolen Packages: We are not responsible for packages marked as "Delivered" by the carrier. If this occurs, please contact the carrier directly to file a claim.

Non-Returnable Items

We do not accept returns on the following:

  • Sale/clearance items

  • Gift cards

Exchanges

We currently do not offer direct exchanges. The fastest method is to return your item and place a new order once the return is approved.

Refunds

Once your return is approved and processed, please allow up to 10 business days for the refund to reflect on your original payment method. Note that your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@simplybubbi.com.