Refund policy
Return & Refund Policy
We want every SIMPLYBUBBI order to arrive correctly and in good condition. You may request a return or exchange within 45 days of delivery.
Return Eligibility
Items must be unused, in original condition, and returned with original packaging where applicable. Please do not send items back without first contacting us; unapproved returns may not be accepted.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, email support@simplybubbi.com with your order number and clear photos or video of the issue. Approved defect, damage, or wrong-item cases are fixed at no cost to you.
Change-of-Mind Returns
Change-of-mind returns are accepted when the item is unused and in original condition. Customers are responsible for return shipping. A restocking fee may apply when the return is not caused by a SIMPLYBUBBI error.
Non-Returnable Items
Final sale items, fully discounted items, gift cards, and personalized or custom items may not be returnable unless they arrive damaged, defective, or incorrect.
How to Start a Return
- Email support@simplybubbi.com with your order number, reason for return, and photos/video when relevant.
- Wait for return approval and return instructions.
- Use a trackable carrier for approved returns. We are not responsible for returns lost in transit.
Refund Timing
After an approved return is received and inspected, refunds are issued to the original payment method. Processing normally takes 5-7 business days after approval, and your bank or payment provider may take additional time to post the credit.
Cancellations
Order cancellation requests must be sent as soon as possible. We can only cancel an order before it has been processed or dispatched.