SHIPPING POLICY

Shipping Policy

Our Commitment to Transparency

At SIMPLYBUBBI, we believe in honesty and transparency. By manufacturing and shipping our products directly from our own factory and warehouse in China, we maintain full control over product quality while keeping prices affordable for our customers.

Please review our shipping timelines and processes below:

Order Processing & Confirmation

  • Processing Time: Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

  • Verify Your Details: It is the customer’s responsibility to ensure that all shipping information is correct before completing the order. We are not liable for orders shipped to incorrect addresses entered during checkout. If you spot an error, please contact us immediately—we can only make changes before your order is shipped.

  • Order & Shipping Confirmation: After placing your order, you will receive a confirmation email. Once your order ships, a second email will include your tracking number and shipping details.

Shipping Rates & Delivery Times

We offer worldwide shipping from our warehouse in China. Delivery time is estimated at 6–10 business days, following the standard 1–3 day processing period.

  • Standard Shipping: Rates are calculated at checkout based on your location.

    • Example: $4.52 for selected countries (e.g., Austria, Belgium, Brazil)

    • Example: $8.95 for most international destinations

  • Free Shipping: Enjoy free standard shipping on all orders over $50.

Note: Delivery times are estimates and may vary due to customs processing or unexpected carrier delays.

Shipping Confirmation & Tracking

Once your package has shipped, you’ll receive an email with a tracking number. Please allow 24–48 hours for the tracking to become active.

Customs, Duties & Taxes

International shipments may incur customs duties, taxes, or other import fees, which are not included in our product prices or shipping costs. These charges are determined by your country’s customs office and are the responsibility of the customer.

Delivery Issues & Return Conditions

  • Failed Delivery: If a package is undeliverable due to an incorrect address, an absent recipient, or a refusal to accept delivery, it will be returned to us at the customer’s expense. Any return shipping fees, taxes, or duties incurred will be deducted from the final refund.

  • Marked as Delivered but Not Received: If tracking shows your package was delivered but you did not receive it, we are not liable for lost or stolen items. We recommend shipping to a secure location. In such cases, please contact the shipping carrier directly to file a claim.

Return Guidelines

  • Change of Mind: If you're not satisfied with your order, you may return the item in unused condition and original packaging, subject to a 15% restocking fee.

  • Damaged or Incorrect Items: If you receive a defective or incorrect product, we’re truly sorry. Please contact us immediately. We’ll offer a full refund or replacement. For replacements, the original item must be returned to us first.

Contact Us

For any questions regarding shipping or returns, please feel free to email us at:
support@simplybubbi.com